FAQs — Smarter, Safer Pest Solutions

Yes. We offer free standard delivery on all orders, with no minimum purchase required, across all eligible regions.

We currently ship to the following regions:

• United States
• United Kingdom
• Switzerland

If your country is not listed, feel free to contact our support team for confirmation.

Shipping times are split into two stages:

• Order processing: 2–3 business days
• Delivery time: 4–7 business days after shipment

Estimated total delivery time is 6–10 business days, depending on your location and local carrier.

We work with reliable, well-known carriers depending on your region:

• United States: USPS, UPS, FedEx, DHL
• European Union: DHL, DPD, GLS, UPS, La Poste, Colissimo, Correos, An Post, and local postal operators
• United Kingdom: Royal Mail, DPD, InPost, DHL, UPS

Switzerland: Swiss Post, DHL, UPS, FedEx

Yes. All orders include tracking at no extra cost. Once your order ships, you will receive an email with your tracking number and a direct link to our tracking page.

Absolutely. Tracking is available 24/7 via our tracking page. Simply enter your tracking number to see the latest delivery updates.

Tracking updates may take 24–48 hours after shipment to appear, depending on the carrier.
If your tracking hasn’t updated after this period, our support team will be happy to assist.

Orders are processed and shipped Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

If your order has not yet been shipped, we may be able to update the shipping address. Please contact us as soon as possible with your order number. Once an order has shipped, address changes are no longer possible.

While most deliveries arrive within the estimated timeframe, delays can occasionally occur due to customs processing, weather conditions, or carrier issues. If your order is significantly delayed, contact our support team and we will investigate immediately.

First, check with neighbors or your local carrier. If the package is still missing, contact our support team within 48 hours and we will assist you in resolving the issue.

Our customer support team is available:

Monday – Friday: 8:00 AM – 4:00 PM
Response time: within 24 hours

You can contact us through the contact page with your order number for faster assistance.

If your order arrives damaged, contact us immediately with:

• Your order number
• Clear photos or a short video of the issue

Our team will review your request and provide a solution as quickly as possible.

If an order is already shipped, it must be delivered before it can be returned.
Refused deliveries may result in delays or additional processing time before a refund can be issued.

Delivery times are estimates based on average carrier performance.
While we do everything possible to ensure fast shipping, exact delivery dates cannot be guaranteed.

All RepelIQ products are covered by a 30-day money-back guarantee, starting from the day you receive your order. If you’re not satisfied, you can request a return or refund within this 30-day window.

To request a refund, please contact us via our contact page and select “Refund request”.
Make sure to include:

• Your order number
• The reason for the refund

Our support team will respond within 24 hours to guide you through the next steps.

It depends on the situation:

• If the product has a defect or does not function properly, we may request a photo or video as proof.
• If the product has no defect and you simply changed your mind, you will be required to return the product at your own expense to be eligible for a refund.

In all cases, our support team will clearly explain the process.

Photos or videos help our team:

• Verify the issue quickly
• Avoid unnecessary returns
• Provide faster solutions

This step is mandatory to be eligible for a refund unless you choose to return the product at your own cost.

If your order has already been shipped, it cannot be canceled while in transit.
You must wait to receive the package and then follow the return process to request a refund.

• If the product is defective or faulty, we will provide instructions on how to proceed.
• If the product has no defect and you are returning it under the 30-day guarantee, return shipping costs are your responsibility.

Shipping delays for returns follow standard carrier timelines.

Once your refund request is approved:

• Refunds are processed within 3 to 10 business days
• The exact timing depends on your bank or payment method

You will receive a confirmation once the refund has been issued.

Unfortunately, refund requests submitted more than 30 days after delivery are not eligible under our money-back guarantee.

Returned products must be:

• In reasonable condition
• Complete (all included parts returned)

Excessive damage unrelated to normal use may affect eligibility.

Our customer support team is available:

Monday – Friday: 8:00 AM – 4:00 PM
Response time: within 24 hoursPlease contact us via the contact page and include your order number for faster assistance.

RepelIQ products are designed to deter unwanted animals and pests by making specific areas less attractive to them.
They focus on prevention rather than extermination, helping reduce recurring activity without chemicals or harmful methods.

Yes. All RepelIQ solutions are non-toxic, environmentally friendly, and safe for people, pets, and wildlife when used as directed.
They do not rely on poisons, sprays, or substances that could harm animals or contaminate the environment. Although most people do not find the device bothersome, some people can hear the ultrasonic sounds emitted by the device.

No. RepelIQ products are designed to discourage animals without causing injury, pain, or long-term harm.
Our approach respects animal behavior and aims to keep them away from specific areas rather than forcing removal.

Results can vary depending on the environment, the animal species, and the level of activity. Most customers notice changes within a few days to two weeks of continuous use. Even if the device is perfectly suited to the target species, each individual animal is unique and sensitivity to ultrasound varies, so effectiveness cannot be guaranteed 100% in all cases.

While our products are field-tested and proven effective in most situations, no repellent solution can guarantee 100% effectiveness in every case.

Each animal is unique, and sensitivity can vary depending on species and individual behavior. 

Although most people do not find the device bothersome, some individuals may hear faint sounds depending on their sensitivity and the environment.
This does not affect the product’s performance or safety.

No regular maintenance or consumables are required.
Once installed, RepelIQ products are designed to work continuously without refills, sprays, or repeated treatments.

Yes. Many RepelIQ products are suitable for both indoor and outdoor use.
Always refer to the specific product page for recommended placement and usage instructions.

Yes. Our outdoor products are built to withstand typical weather conditions such as rain, heat, and cold, making them suitable for long-term outdoor use.

Our products are designed to reduce the risk of habituation.
However, animal behavior can vary, and environmental factors may influence results. Proper placement and continuous use are key to maintaining effectiveness.

The best product depends on:

• The type of animal or pest
• The area you want to protect
• Indoor or outdoor use

You can consult the product descriptions, collection pages, or contact our support team for personalized advice.

Each product includes:

• The repellent device
• Necessary accessories (if applicable)
• Usage instructions

Exact contents are listed on each product page.

Yes. All RepelIQ products are field-tested to ensure proper functioning and reliable performance before being made available for sale.

If you’re not satisfied, you’re covered by our 30-day money-back guarantee.
Simply contact our support team with your order number, and we’ll guide you through the refund process.

Yes. Our customer support team is available:

Monday – Friday: 8:00 AM – 4:00 PM
Response time: within 24 hours

We’re happy to help with product selection, installation, or troubleshooting.

We accept major credit and debit cards, as well as other secure online payment methods available at checkout. All available options are displayed during the payment process.

Yes. All payments are processed through a secure, encrypted SSL connection. Your payment details are protected and never stored on our servers.

No. For security reasons, we do not store any credit or debit card details. All sensitive information is handled securely by our payment system.

Your payment is charged immediately after your order is confirmed at checkout. You will receive an order confirmation email once the payment is successfully processed.

A payment may be declined for several reasons, including:

• Incorrect card details
• Insufficient funds
• Bank security restrictions
• Temporary authorization issues

If your payment is declined, we recommend checking your details or contacting your bank. You may also try a different payment method.

Yes. Once your order is placed, you will receive an order confirmation email that serves as proof of payment. If you need additional documentation, feel free to contact our support team.

Applicable taxes are calculated automatically at checkout based on your shipping address and local regulations. The final amount is always shown clearly before you complete your purchase.

If your order has not yet been shipped, we may be able to update or cancel it. Please contact us as soon as possible with your order number. If the order has already shipped, it cannot be canceled and must follow the return process.

Approved refunds are issued back to the original payment method used at checkout.
Refund processing typically takes 3 to 10 business days, depending on your bank or payment provider.

No. We do not charge any additional payment or handling fees.
You only pay the amount shown at checkout.

If you believe there has been an unauthorized transaction related to your order, contact our support team immediately.
We will investigate and assist you as quickly as possible.

Our customer support team is available:

Monday – Friday: 8:00 AM – 4:00 PM
Response time: within 24 hours

Please contact us via the contact page and include your order number for faster assistance.