Refund Policy
1. Overview
At RepelIQ, we want you to shop with confidence. That’s why all our products are covered by a 30-day money-back guarantee, subject to the conditions outlined below.
This Refund Policy applies to all purchases made on repeliq.com.
2. Refund eligibility period
You may request a refund within 30 days from the date of delivery of your order.
Refund requests submitted after this 30-day period are not eligible.
3. How to request a refund
To request a refund, please contact us via our contact page and mention “Refund request”.
Your request must include:
- Your order number
- The reason for the refund
Our customer support team will respond within 24 business hours with further instructions.
4. Proof requirement
To be eligible for a refund, RepelIQ may require photo or video evidence of the product and/or the reported issue.
This requirement helps us:
- Verify the condition of the product
- Avoid unnecessary returns
- Provide faster and fair resolutions
Providing photo or video proof is mandatory unless you choose to return the product at your own expense.
5. Product returns
5.1 Products with defects or malfunctions
If a product is confirmed to be defective or not functioning as intended, our support team will review your case and provide appropriate instructions.
5.2 Products without defects
If the product has no defect and the refund request is based on personal preference or dissatisfaction:
- The 30-day money-back guarantee still applies
- The product must be returned at the customer’s expense
- The product must be returned in reasonable condition, with all included components
6. Order cancellation after shipment
If an order has already been shipped, it cannot be canceled while in transit.
You must wait until the product is delivered and then follow the refund procedure described in this policy.
7. Refund processing time
Once a refund request is approved:
- Refunds are issued within 3 to 10 business days
- Refunds are processed to the original payment method used at checkout
Processing times may vary depending on your bank or payment provider.
8. Shipping costs and refunds
Since RepelIQ offers free shipping, there are no outbound shipping fees to deduct from the refund.
Return shipping costs, when applicable, are not refundable and remain the responsibility of the customer.
9. Non-refundable cases
Refunds may be refused in the following cases:
- Requests submitted after the 30-day eligibility period
- Failure to provide required photo or video proof (unless returning the product)
- Products returned damaged due to misuse or improper handling
- Products not returned when required
10. Abuse and repeated refund requests
RepelIQ reserves the right to refuse refund requests in cases of suspected abuse, excessive returns, or fraudulent behavior.
11. Chargebacks and disputes
We encourage customers to contact our support team before initiating a chargeback or payment dispute.
Unauthorized chargebacks may result in:
- Delayed resolution
- Temporary account restrictions
- Loss of eligibility for future refunds
12. Customer support
For all refund-related questions, our customer support team is available:
Monday – Friday: 8:00 AM – 4:00 PM
Response time: within 24 business hours
Please contact us via the contact page and include your order number for faster assistance.
13. Policy updates
RepelIQ reserves the right to update or modify this Refund Policy at any time.
The version in effect at the time of purchase applies to the order.
