Shipping policy

1. General information

This Shipping Policy explains how orders placed on repeliq.com are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

2. Shipping areas

We currently ship to the following regions:

United States
United Kingdom
Switzerland

Orders placed outside these regions may not be eligible for delivery at this time.

3. Free shipping

We offer free standard shipping on all orders, with no minimum purchase required, across all supported delivery zones. There are no additional handling or shipping fees added at checkout.

4. Order processing time

All orders are processed within 2 to 3 business days after payment confirmation. Orders are processed Monday to Friday, excluding public holidays.

5. Order cut-off time

The daily order cut-off time is:

4:00 PM (UTC/GMT +8)

Orders placed before this time are processed the same business day. Orders placed after this time are processed on the next business day.

6. Estimated delivery time

Once an order has been shipped, estimated delivery times are:

4 to 7 business days, depending on destination and local carrier performance

The total estimated delivery time (processing + shipping) is approximately 6 to 10 business days.

Delivery times are estimates and are not guaranteed.

7. Shipping carriers

We work with trusted national and international carriers to ensure reliable delivery.

United States

USPS, UPS, FedEx, DHL

European Union

DHL, DPD, GLS, UPS, La Poste, Colissimo, Correos, An Post, and local postal operators

United Kingdom

Royal Mail, DPD, InPost, DHL, UPS

Switzerland

Swiss Post, DHL, UPS, FedEx

The carrier is selected automatically based on destination and logistics optimization.

8. Order tracking

All orders include tracking at no additional cost.

Once your order is shipped, you will receive an email containing:

Your tracking number
A direct link to our tracking page

Tracking is available at any time via the tracking page.

Please allow up to 24–48 hours after shipment for tracking information to become active.

9. Delivery conditions

Deliveries are made to the address provided at checkout.
Customers are responsible for ensuring that all shipping details are accurate and complete.

RepelIQ cannot be held responsible for delivery issues resulting from:

Incorrect or incomplete addresses
Failed delivery attempts
Refusal of delivery

10. Delays and unforeseen circumstances

While we do our best to meet estimated delivery times, delays may occur due to:

Customs processing
Weather conditions
Carrier disruptions
Public holidays

Such delays are outside of our direct control.

11. Lost or missing packages

If your tracking shows a package as delivered but you did not receive it, please:

Check with neighbors or local delivery points
Contact the carrier directly

If the issue remains unresolved, contact our support team within 48 hours of the delivery status update.

12. Customs duties and taxes

Customs duties, import taxes, or additional fees (if applicable) are determined by local authorities and are the responsibility of the recipient.

RepelIQ has no control over these charges and cannot predict their amount.

13. Changes to shipping address

If your order has not yet been shipped, we may be able to update the shipping address.

Please contact customer support as soon as possible with your order number.
Once an order has shipped, address changes are no longer possible.

14. Customer support

For any shipping-related questions, our customer support team is available:

Monday – Friday: 8:00 AM – 4:00 PM
Response time: within 24 business hours

Please contact us via the contact page and include your order number for faster assistance.

15. Policy updates

RepelIQ reserves the right to update this Shipping Policy at any time.
The version in effect at the time of purchase applies to the order.